Questions about an order?
Our team can check shipping status, start an RGA, or help you confirm a part fits before you buy.
Home / Help Center / Shipping & Returns
Shipping & Returns
How fast your order arrives, what it costs, and what to do if something needs to come back.
Free over $75Continental U.S.
5–7 business daysMost orders
30-day returnsOn eligible items
Shipping
Orders ship from our warehouse straight to your door.
Free shipping over $75
Orders over $75 ship free anywhere in the continental United States.
Delivery times
Most orders arrive in 5–7 business days. Pool heaters take 5–10 business days.
Local pickup
Pickup is available on request. Please call us ahead of time to arrange it.
Freight surcharge areas
Freight shipments to these areas may carry a $200 surcharge:
Returns
Eligible items can be returned within 30 days of delivery. Here’s how.
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Request an RGA
Email sales@poolsupply4less.com with your order number and the items you’re returning. Returns without an RGA can’t be accepted or credited.
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Pack it up
Items must be unused and in the original packaging, with all manuals, warranty cards and accessories.
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Ship it back
Send it to the address on your RGA. Return shipping is paid by the customer.
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Get your refund
Once received, we refund your purchase minus a 15% restocking fee.
These items can’t be returned, refunded or exchanged
- Pool chemicals
- Pool heaters & heat pumps
- Pool cleaners
- Opened electrical items
- Paint & liquids
- Special orders
Return details at a glance
- Return window30 days from delivery
- Restocking fee15%
- Return shippingPaid by customer
- Refused deliveries15% fee + shipping both ways
Arrived damaged? Report it within 48 hours of delivery and we’ll replace items damaged in transit at no cost to you. Email sales@poolsupply4less.com or call 805-581-9181.
Warranty
Every product we sell is brand new and covered by the manufacturer’s full warranty.
Filing a warranty claim
Warranty claims go directly to the manufacturer. Their contact details come with your product and are listed on our manufacturer contacts page.
Installed products
Once a product has been installed it can’t be returned or refunded through us, and we don’t issue refunds for warranty claims. Please confirm compatibility with the manufacturer before you buy.
Pool Supply 4 Less makes no warranties of its own and isn’t liable for installation problems, system incompatibility, or damage resulting from use or misuse. Full terms: Refund policy · Terms of service.