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How can we help?
Answers on orders, shipping, returns and billing — or talk to a real person who knows pool equipment.
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The questions we hear most, grouped so you can find yours fast.
Order status
- Has my order shipped?
- How do I track my order?
- How do I change quantities or cancel an item?
- When will my backorder arrive?
- My order never arrived
Returns & problems
- What is your return policy?
- How do I return my product?
- I received the wrong product
- An item is missing from my shipment
- My product is missing parts
Shipping
- How much is shipping?
- When will my order ship?
- Do you ship to my country?
- International payment options
- International returns
Free shipping on orders over $75
Pricing & billing
- When will my card be charged?
- Do I have to pay sales tax?
- I need a copy of my receipt or invoice
- When will my credit appear?
- I have a question about my charges
My account
Shopping help
- How do I find my product?
- How do I use a coupon?
- Buying or redeeming a gift certificate
- Utility company rebates